Colt Logistics [COLT TRANSPORT PTY LTD, ABN 41 679 985 365] (“Colt”, “we”, “us”) respects the privacy of customers, suppliers, website visitors and other people we deal with. This policy explains how we collect, use, hold and disclose personal information in connection with our website and logistics business.
Depending on your dealings with us, we may collect your name, job title, business name, contact details, enquiry and quote details, service and account records, delivery or collection contact details, shipment-related communications, proof-of-delivery information, and information you choose to give us. If you use a customer portal, we may also collect account credentials and activity needed to provide that access. Our website may collect technical information such as IP address, device/browser data and cookie information, as explained in the Cookies Policy.
We collect information directly from you when you contact us, request a quote, use our services, subscribe to updates or use a portal. We may also receive information from your employer, a customer, consignor, consignee, authorised representative, carrier or other party involved in a shipment. Website technologies may collect some information automatically. If you provide someone else’s details, please ensure you are authorised to do so and tell them how their information will be used where appropriate.
We use personal information to respond to enquiries, prepare quotes, arrange and perform services, coordinate collections and deliveries, provide tracking and proof-of-delivery information, manage accounts and customer relationships, operate and secure our website and systems, meet legal and regulatory duties, and handle feedback or complaints. Where permitted, we may send business updates or marketing communications; you can opt out using the message instructions or by contacting us.
We may share information with staff and authorised service providers who need it to perform their work, and, where relevant, with subcontracted carriers, warehouses, technology providers, professional advisers, customers, senders, recipients, ports or authorities involved in a service. We may also disclose information where required or permitted by law. We ask service providers to handle information appropriately.
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. Access is limited according to operational need. We retain information for as long as reasonably needed for the purpose collected and any legal, tax, insurance or recordkeeping requirement, then securely delete or de-identify it where practicable. No internet service can be guaranteed completely secure.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact the privacy contact below. We may need to verify your identity and may decline a request only where the law permits; if so, we will explain why and any available complaint options.
If you believe we have mishandled personal information, contact us using the details below and explain your concern. We will acknowledge and investigate it, and respond within a reasonable time.
Our Cookies Policy explains website cookies and similar technologies. Links to other websites are governed by those websites’ own privacy practices.
We may update this policy from time to time. The latest version will be available on our website. Privacy enquiries, access requests and complaints should be sent to admin@coltlogistics.com.au
